Returns policy
In the unlikely event you should want to return an item to us we are pleased to offer all customers a 28 Day Returns Policy. You have 28 days from receipt of your order in which to notify us if you want to return items for a refund. Just contact us and we’ll arrange for your items to be collected from your door or smaller items to be posted back to us. Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you delivery charges will apply at the fee of £100 this is to cover the cost to return your items this includes any items that do not fit and resulting in a failed delivery
When returning items please allow 14 days from the date of collection for your refund to be processed, we will send you an email to confirm when your refund has been processed. Refunds will be credited to your original method of payment.
Delivery discrepancies
Any delivery discrepancies must be reported as soon as possible within 24hrs. If packaging appears damaged it is recommended that this is marked on the delivery note before you sign.Damaged or faulty items
If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as possible we will contact you to arrange a replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you to your original payment method (your payment card or PayPal account)We ask that you do not use the damaged items and that you re-package them in their original packaging wherever possible.